Refund policy

At Merrilee Moore Glass Art, we want you to love your purchase. If you are not completely satisfied, we're happy to work with you.

Returns

Returns may be requested within 30 days of receiving your order.

To be eligible for a return, your item must be:

• In its original, unused condition
• Returned in its original packaging whenever possible
• Accompanied by your order number or proof of purchase

To initiate a return, please contact us at info@merrileemoore.com. Once your return request is approved, we will provide instructions for returning your item. Returns sent without prior authorization may not be accepted.

Please note that customers are responsible for return shipping costs unless the return is the result of a damaged, defective, or incorrect item.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or you received the wrong item, contact us within 5 days of delivery at info@merrileemoore.com.

Please include:

• Your order number
• Photos of the damaged item(s)
• Photos of the original packaging and shipping box

We will review the damage and work with you to determine the best resolution, which may include a replacement, repair, or refund when appropriate.

Non-Returnable Items

Because many of our pieces are handmade or one-of-a-kind, the following items are not eligible for return:

• Custom or personalized orders
• Final sale items
• Gift cards

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your financial institution.

If you have any questions regarding your order, please contact us at info@merrileemoore.com.